What’s important when you run a bouncy castle business? Here’s what we think.
First of all ….Children’s parties should be fun, and the arranging of the party should be easy and a nice experience. There’s enough stress involved without awkward bookings of halls and entertainment. Curtesy costs nothing, and helping others make you feel good, so for us, the booking experience should the best it can be. Fortunately, here in the Forest of Dean most of the halls and bouncy castle hirers provide this.
The second thing is to be informative and punctual. Keeping customers informed every step of the way makes them feel secure, therefore forming a trust. There’s nothing worse than worrying about your bouncy castle turning up, after all, it’s your little one’s big day. Turning up on time is important too. I must admit that once I thought we had a party booked for 12pm, and it turned out to be 10pm!! ….as you can imagine, I was distraught when I realised what I had done. So I turned up late (about half an hour after the party had started) ready to take one on the chin from the dad!! Or the mum for that matter. As it happens they were really good about it. I gave them a huge discount and let them keep the equipment for longer. I double and treble check everything in the diary now!!!
Finally, listen to your customers and never take offence if they criticise any aspect of your service. We have been very fortunate to receive heaps of praise, but constructive criticism is also very welcome as it allows you to improve in areas you might not have thought of. At the end of the day, your customers are the single most important part of your business. Without them you have nothing.